Our Commitment to Excellence
At Teepeg Shop, we pride ourselves on delivering premium golf-inspired casual wear with the same dedication to quality in our customer service as in our craftsmanship. Our streamlined shipping and returns processes reflect our commitment to your complete satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Delivery Time | Notes |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Recommended for faster delivery |
| Free Shipping | EMS | Free for orders over $50 | 15-25 business days after shipment | Economical option for larger orders |
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges for items in their original condition within 15 days of delivery. Please ensure items are unworn, unwashed, and with all original tags attached.
Non-Returnable Items
To maintain the highest standards of hygiene and quality, the following items cannot be returned or exchanged:
- Socks (for hygiene reasons)
- Items without original tags or labels
- Products showing signs of wear or that have been washed
- Personalized or custom-made items
Return & Exchange Process
- Submit Your Request: Contact our customer service team at [email protected] within 15 days of receiving your order.
- Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package Your Items: Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.
- Ship Your Return: Send the package to our returns center: Teepeg Shop Returns
868 Horseshoe Lane
Philadelphia, PA 19108
USA - Processing: Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Upon approval of your return, refunds will be processed as follows:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | PayPal account |
Exchange Process
For exchanges, follow the same return process outlined above. In your initial email, clearly state the item you wish to exchange and your preferred size or color alternative. We’ll process your exchange once we receive the returned item, subject to availability.
Return & Exchange Request Template
To expedite your request, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Teepeg Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please provide details] If Exchange, Preferred Alternative: [Product Name, Size, Color – if applicable]
I confirm that the item(s) are in their original condition with all tags attached and have not been worn or washed.
Please provide instructions on how to proceed.
Thank you,
[Your Full Name]
Need Assistance?
Our customer service team embodies the same reliability and sophistication found in our products. For any questions about shipping, returns, or exchanges, please don’t hesitate to contact us:
Email: [email protected]
Address: 868 Horseshoe Lane, Philadelphia, PA 19108, USA
We typically respond to all inquiries within 1-2 business days.