Our Commitment to Quality & Your Satisfaction
At Teepeg Shop, we take the same pride in our customer service as we do in crafting our premium golf-inspired casual wear. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process that reflects our commitment to excellence.
Return & Exchange Timeframe
We accept returns and exchanges for items in their original condition within 15 days of delivery. Please ensure the items are unworn, unwashed, and with all original tags attached.
Non-Returnable Items
To ensure the hygiene and quality of our products, the following items cannot be returned or exchanged:
- Socks (for hygiene reasons)
- Items without original tags or labels
- Products that show signs of wear or have been washed
- Personalized or custom-made items
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
- Submit Your Request: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package Your Items: Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.
- Ship Your Return: Send the package to our returns center at:
Teepeg Shop Returns
868 Horseshoe Lane
Philadelphia, PA 19108
USA
Please note that return shipping costs are the customer’s responsibility unless the return is due to our error. - Processing: Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Upon approval of your return, refunds will be processed to your original payment method:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | PayPal account |
Please note that shipping charges are non-refundable, and the refund amount will reflect the original purchase price of the returned items.
Exchange Process
For exchanges, follow the same return process outlined above. In your initial email, clearly state the item you wish to exchange and your preferred size or color alternative. We’ll process your exchange once we receive the returned item, subject to availability.
Note: If the item you’re requesting for exchange is out of stock, we’ll issue a refund to your original payment method instead.
Return & Exchange Request Template
To expedite your return or exchange request, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Teepeg Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please provide details]
If Exchange, Preferred Alternative: [Product Name, Size, Color – if applicable]
I confirm that the item(s) are in their original condition with all tags attached and have not been worn or washed.
Please provide instructions on how to proceed.
Thank you,
[Your Full Name]
Need Assistance?
Our customer service team embodies the same reliability and sophistication found in our products. For any questions about returns or exchanges, please don’t hesitate to contact us:
Email: [email protected]
Address: 868 Horseshoe Lane, Philadelphia, PA 19108, USA
We typically respond to all inquiries within 1-2 business days.
Last Updated: October 2023